Shipping policy
SHIPPING POLICY
Thank you for shopping Love & Cuticle! Every order is packed with care and shipped directly to you.
ORDER PROCESSING
Love & Cuticle products are prepared and packed by a small business. Please allow time for your order to be processed before shipment.
Processing times may be longer during new collection launches, sales, holidays, expos, or periods of high order volume.
Once your order has shipped, you will receive tracking information using the contact information provided at checkout.
SHIPPING RATES
Shipping rates are calculated and displayed at checkout based on your order and available shipping options.
FREE SHIPPING
Love & Cuticle currently offers free U.S. shipping on qualifying orders of $50 or more.
Any applicable free-shipping threshold will be calculated at checkout.
LOCAL PICKUP
Love & Cuticle does not currently offer local pickup. All online orders must be shipped.
SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Love & Cuticle is not responsible for delivery issues resulting from an incorrect or incomplete address entered by the customer.
TRACKING & DELIVERY
Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier and may be affected by weather, holidays, transportation delays, or other circumstances outside of Love & Cuticle's control.
A tracking number will be provided when available so you can follow your shipment.
LOST OR MISSING PACKAGES
If your tracking information shows unusual delays or your package appears to be missing, please contact the shipping carrier and reach out to Love & Cuticle so we can help determine the next steps.
A package marked as delivered by the carrier does not automatically qualify for a refund or replacement. Please check around your delivery location, with household members, neighbors, or your local carrier when appropriate.
DAMAGED PACKAGES
If your order arrives damaged, leaking, or broken, please contact Love & Cuticle as soon as possible.
Include your order number and clear photos of the product and shipping packaging so we can review the issue and help with an appropriate resolution.
HOT WEATHER & CUTICLE BALMS
Our cuticle balms contain shea butter and may soften or melt when exposed to high temperatures during shipping.
A softened or melted balm does not necessarily mean the product is damaged. If this occurs, place the balm upright in a cool area and allow it to return to a firmer consistency before use.
QUESTIONS
For questions regarding your shipment or order, please contact us through our Contact page.
Love & Cuticle LLC
Cultura. Cozy. Con Amor. 🤎